Outages

• Sonar was down22 Oct 10:28 to 10:37, about 9 minutes

  Sonar's server ran out of disk space, so Sonar couldn't save data and kept restarting. We freed the space, removed what had filled it and added disk alerts. This was before the minute-by-minute checks began.

Updates

When Sonar was updated, and what shipped from the roadmap. Updates don't interrupt Sonar.

• 5 NovemberUpdated 8 times, between 08:48 and 13:41.
  • Plain-English reasons and fixes when Meta rejects a template
  • An alert when a number stops receiving messages
• 4 NovemberUpdated at 15:39.

  Improvements and fixes.

• 29 OctoberUpdated 8 times, between 09:21 and 14:37.

  Improvements and fixes.

• 28 OctoberUpdated 28 times, between 00:35 and 20:43.
  • Link previews in messages
  • Read receipts and a typing indicator before AI replies
  • Use templates with named fill-ins like {{first_name}}
  • Know when WhatsApp pauses a template, with broadcasts that wait instead of failing
• 27 OctoberUpdated 23 times, between 00:10 and 22:18.
  • Co-existence privacy filter: synced chats stay hidden until you tag them
  • Templates follow WhatsApp's category changes automatically
  • Your numbers show WhatsApp's current messaging limits: 250, 2K, 10K, 100K or unlimited
  • Customers who tap Stop on marketing inside WhatsApp are opted out automatically
  • Edits and deletes made in the WhatsApp Business app show correctly in the inbox
  • Clearer reasons when a message doesn't send
• 26 OctoberUpdated 18 times, between 09:41 and 23:57.

  Improvements and fixes.

• 25 OctoberUpdated 8 times, between 09:17 and 18:13.

  Improvements and fixes.

• 24 OctoberUpdated 14 times, between 15:00 and 23:23.

  Improvements and fixes.

• 23 OctoberUpdated 8 times, between 09:15 and 16:04.

  Improvements and fixes.

• 22 OctoberUpdated 33 times, between 10:01 and 22:49.

  Improvements and fixes.

• 21 OctoberUpdated 8 times, between 13:28 and 18:50.
  • Branching in automated follow-ups (if this, then that)
  • Shopify abandoned-cart messages
  • Expiry times for time-sensitive marketing messages
  • Website chat widget: your AI Agent on your website, then carry the chat on in WhatsApp
  • Move Facebook and Instagram chats into WhatsApp with one tap
  • Share new leads between your agents automatically, with a ping to whoever's up next
  • See whether customers will see your business name, and what's holding it up
  • Install Sonar on your phone, with notifications when a chat needs you, across all your businesses
  • Automatic replies when someone taps a button on your broadcast
  • Mark every chat as done in one go
  • When the AI Agent promises a call back, the chat stays in Needs a reply until your team deals with it
  • The template builder shows which steps still need something
  • A tidier Inbox and search on phones
• 20 OctoberUpdated 7 times, between 11:17 and 15:18.
  • Carousel templates: several cards people can swipe through in one WhatsApp message
• 19 OctoberUpdated 11 times, between 09:32 and 16:18.

  Improvements and fixes.

• 18 OctoberUpdated at 11:18, 13:16 and 20:51.

  Improvements and fixes.

• 17 OctoberUpdated at 13:32, 13:48, 14:10, 14:12, 15:13 and 15:24.
  • Guides for your industry, and how Sonar compares with other WhatsApp tools
  • Get help from Sonar's own AI Agent on WhatsApp, day or night
• 16 OctoberUpdated 37 times, between 09:29 and 21:00.
  • Two-factor sign-in for your team
  • Send WhatsApp updates from your other systems
  • Refer a business and get a month free
  • A bigger free trial, with more contacts and messages
  • Getting-started emails that walk new accounts through setup
  • Chat to the Sonar team on WhatsApp from any page of our website
  • A simpler pricing page: plans first, with the detail as questions and answers
  • A tidier AI Agent page with a training checklist and simple on and off switches
  • Edit a flow, and people already in it carry on from where they are
  • Each new number gets its own WhatsApp account, which avoids most sign-up errors
  • A notice if a number is disconnected from Sonar in Meta
  • Numbers finish connecting by themselves once WhatsApp approves the display name
  • Password managers no longer fill your username into the number tag box
  • Clearer reasons when connecting a number fails
  • Plan buttons say Upgrade or Downgrade when you already have a plan
  • Settings starts with Add a number and Team, and connected apps are tiles you open and switch on
  • A ready-made "Sorry we missed you" template
  • Email alerts before a customer's 24-hour reply window closes
  • See how long is left to reply in each chat
  • Past chats from the WhatsApp Business app now show both sides
  • Test your AI Agent on your past chats
  • Bot instructions written for you when you connect the WhatsApp Business app
  • Write templates in your own words, plus ready-made win-back and opt-in examples
  • Repeating broadcasts: every week, 2 weeks or 4 weeks
  • Copilot updates by itself as new suggestions are ready
  • Try it replies readable in dark mode
  • Fill in your AI's facts from your website
  • A To do list of what customers asked your team to arrange
  • Send to a pasted list of numbers, or to one person from their chat
  • Opt-in buttons: a tap on "Opt in" records consent
  • A training checklist for your AI Agent, with a check before it replies on its own
• 15 October
  • Test incoming messages, and an urgent alert if a number can't receive
  • Guide: use Sonar with the WhatsApp Business app
  • Quick-reply button taps get a reply from the AI Agent
  • Mark a whole imported list as opted in
  • Clear split billing: see what WhatsApp charges before you sign up
  • Guide: what a partner needs before you connect their number
  • Test the AI Agent without WhatsApp, and teach it in plain words
  • Tag people by the number they message
  • Tag people automatically from what they reply
  • Different bot instructions for each product, branch or development
  • Import your customer categories as tags
  • AI Agent: a WhatsApp chatbot that replies for you, in your voice
  • Copilot drafts the replies you want to handle yourself
  • VIP chats drafted on our strongest model for you to send
  • Standard AI replies included on Plus and up
  • Write your bot instructions from your own conversations
  • The AI Agent reads photos, like receipts and order screenshots
• 14 October
  • Plan changes take effect at the end of your billing month
  • Upgrades charge only the difference for the rest of the month
• 13 October
  • Better delivery for marketing messages through WhatsApp's Marketing Messages API
  • Send feedback from the dashboard and follow it on the roadmap
• 12 October
  • Messages included in every plan, from R349 a month
  • Send a scheduled broadcast straight away
  • Broadcast times shown in your own time zone
  • Merge duplicate events, with a preview of any clashes
• 10 October
  • A guided flow builder with ready-made recipes
• 9 October
  • Flows: automated follow-ups that run once per contact
• 8 October
  • Webhooks: send messages, delivery updates and opt-outs to your own systems
• 6 October
  • Guides, including WhatsApp marketing under POPIA